Community Life Survey logo

The Community Life Survey

Frequently Asked Questions:

If you are experiencing any problems completing the questionnaire, please call 0800 158 2952 between 9am and 5pm Monday to Friday.

Community Life Survey logo Why did we choose your address?
As it is not possible to ask everyone to take part in the survey, we select a random list of addresses to represent the entire country. Your address was selected at random from a list of private addresses held by the Royal Mail

Community Life Survey logo Who is conducting the survey?
The survey is being conducted on behalf of the Department for Digital, Culture, Media and Sport by Kantar Public, an independent research agency. More information about the survey is available here.

Community Life Survey logo Is this survey confidential?
Yes. The information that is collected will only be used for research purposes. Your name and address details are kept separate from your answers and will not be passed on to any other organisation without your specific consent.

Community Life Survey logo Why are my views important?
We need people from all age groups and backgrounds to take part. Your views are important to us as without them we may not have a true picture of the communities that people live in.

Community Life Survey logo Data Protection
All information will be processed in line with the Data Protection Act 2018 for performance of official authority and public interest and will be held for no longer than is necessary.

If you need further information please email us or call 0800 158 295

Community Life Survey logo What do you need to do?
Up to four people aged 16 or over in your household simply need to go to this website, enter one of the reference numbers and associated password provided and complete the questionnaire by the date shown on the front of the letter. If you would like to take part but are unable to complete the survey online please contact the Kantar Public Information Line and a paper version of the questionnaire will be sent to you.

Community Life Survey logo How do I collect the voucher?
Once you have completed the survey you will be directed to the Perks website where you can use the survey login details to sign in and choose from a range of different £10 shopping vouchers.

Community Life Survey logo How will the information be used?
Information from this survey will help government departments inform policies aimed at building stronger communities and enabling people to play a more active role in their communities and society. The information will also be used by local decision-makers, voluntary groups, local government and councils to understand and drive improvements in local communities.

Community Life Survey logo What are my rights?
Completion of this survey is voluntary. We will ask for details such as your views on the community. We will also ask you sensitive information such as ethnicity and religion but you don't have to answer these questions. For a list of your rights in relation to this survey, please see the survey privacy policy. For more information please click here.
If you are not happy with the way we are processing your data, you have the right to lodge a complaint to the Information Commissioner's Office about our practices here.